TERMS & CONDITIONS
Payment can be made via BACs transfer on our website (www.goldfingerfactory.com)
Receipt of Order Confirmation
You will receive an order confirmation email once you have placed an order and payment has been made.
Prices are either on the website or through enquiry. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.
Portrayal of products
While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours and finishes is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on our stock and the calibration and settings of individual screens.
All rights, including copyright, for the website are owned by or licensed to Goldfinger Factory. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Goldfinger Factory.
All items are subject to availability. We will inform you as soon as possible of an approximate lead time. We cannot unfortunately accept liability if the product is unavailable due to unforeseen circumstances. We do promise to keep you up to date.
Delivery of Goods
Please note, we do not offer delivery service yet. All items are to be collected at our showroom at 13-15 Golborne Road, London W10 5NY, United Kingdom. Goldfinger Factory will not be held responsible for goods damaged during transport once they leave our premises.
Some products may need assembling upon arrival. Full instructions will be supplied on delivery, including cleaning and care advice.
The majority of our products are made to order and so in the event that having placed an order you wish to cancel it, we will unfortunately have to charge a cancellation fee of 50% of the value of the order plus any other delivery or collection fee incurred, unless notification is given within 24 hours of ordering. Please contact the product team at firstname.lastname@example.org or ring us on +44 (0)203 302 0900.
If any of your products have a manufacturing defect or are damaged please contact email@example.com or +44 (0)203 302 0900 within 7 days of receipt of goods with proof of the manufacturing defect or damage. We will not refund products that have been damaged due to wear and tear.
We offer a one year warranty on all Goldfinger Factory products.
Returns and Exchanges
If you are unhappy with a Batch product for any reason, please send it back to us within 14 days of collecting it in perfect condition, and we will arrange a refund or exchange. Postage, packaging and Insurance incurred in the returns process cannot be refunded. This does not affect your statutory rights. When returning a product, please contact the Product team at firstname.lastname@example.org or +44 (0)203 302 0900. You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our showroom. Please note that Unlimited and Edition items can only be returned or exchanged if faulty.
Returns and exchanges will be dealt with as soon as possible after arrival, and credit notes can be used against your next order. When exchanging a product, if the item is worth less than the original product we will offer a credit note for the difference, which is valid for 3 months. Our returns address is: Goldfinger Factory, 13-15 Golborne Road,, London, W10 5NY, United Kingdom.
Goldfinger Factory’s total liability for any claim howsoever shall not exceed the price of the goods supplied by Goldfinger Factory to the customer. Goldfinger Factory shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon Goldfinger Factory by statute. Goldfinger Factory cannot accept any liability for a failure to comply with instructions specifically stated on the Website. Goldfinger Factory does not limit in any way our liability for death or personal injury caused by our negligence or willful misconduct. By law, you also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Goods are provided to you on approval and legal title to the goods will not pass to you until fourteen  days after delivery. Your statutory rights are not affected by this statement. Goldfinger Factory endeavours to check the accuracy of the information on this site. However, Goldfinger Factory does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to reject the goods and return them to us.