Returns + Exchanges

 

Return

If you are unhappy with a Batch product for any reason, please send it back to us within 14 days of collecting it in perfect condition, and we will arrange a refund or exchange. Postage, packaging and Insurance incurred in the returns process cannot be refunded. This does not affect your statutory rights. When returning a product, please contact the Product team at info@goldfingerfactory.com or +44 (0)203 302 0900. You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our showroom. Please note that Unlimited and Edition items can only be returned or exchanged if faulty.

Returns and exchanges will be dealt with as soon as possible after arrival, and credit notes can be used against your next order.

Exchange

When exchanging a product, if the item is worth less than the original product we will offer a credit note for the difference, which is valid for 3 months. Our returns address is: Goldfinger Factory, 13-15 Golborne Road,, London, W10 5NY, United Kingdom.