job description

Showroom and Office Manager Position

We are currently looking for a Showroom and Office Manager who can provide excellent customer service and administrative skills. The ideal candidate will have an interest in working in a creative environment and the ability to work independently and proactively. Duties include fielding telephone calls, receiving and directing visitors as well as general administrative duties. A good understanding of MS Office, internet research abilities and strong communication skills are required. The successful candidate will be expected to have an outgoing personality and possess excellent knowledge of the company’s products and services. No agencies please.

key responsibilities

Office Management:

  • Reconcile sales/petty cash/cash sales weekly.

  • File receipts/petty cash slips.

  • Order in/buying supplies / stationery for shop/workshop: business cards, flyers, leaflets, carrier bags, tissue paper, light bulbs, till paper, credit card machine paper, posting products, ordering couriers, stationery (including ink jet cartridges).

  • Maintain Health & Safety compliance log books.

  • Organise couriers/vans, deliveries.

  • Schedule course dates and issue vouchers.

  • Update production schedule on computer: circulate to management team weekly.

  • Email customer receipts (if noted in sales invoice/receipt book that it’s required)

  • Update CRM database: from sales invoice & contacts books, suppliers, tradesmen, etc.

  • Provide administrative support to the CEO and the Senior Management Team.


  • Ensure all products in shop are priced, well displayed & clean.

  • Log/photograph, and clearly price products for display.

  • Complete showroom diary with number of visitors, customers, tour stock for showroom (from production and on consignment suppliers).

  • Update stock inventory with (1) new products in (in from external source & production) and (2) out (sales - from sales book).

  • Monthly stock take / inventory and ensure stock levels are replenished.

  • Sales: Notify on consignment suppliers monthly and (2) accounts for payments of sales.

  • Handle website orders - add to production schedule, organise delivery.

  • Identify retail opportunities for Goldfinger Factory.

  • Source sustainable products from other makers and artisans.

required skills

  • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)

  • Strong appetite to learn.

  • Sense of responsibility and initiative.

  • Thrives under pressure.

  • Strong relationship management skills - polite, friendly and professional.

  • Excellent time management skills and the ability to prioritise work.

  • Attention to detail and problem solving skills.

  • Excellent written and verbal communication skills.

  • Strong organisational skills with the ability to multi-task.

  • Strong team player.

  • Good with numbers.


  • Reporting to the CEO.

  • Location: Head Office in Trellick Tower, W10.

  • Application Deadline: Friday December 28th 2018.

  • We welcome all applicants aged 18 and above. Undergraduate degree desirable.

To apply, please send your CV and cover letter telling us why you think you would be suited to this role to We plan to hold interviews w/c 17th December 2018.